GENERIC TERMS & CONDITIONS

Payment Methods

• Payments can be made by PayPal and bank transfer to a USD Bank Account or IDR Bank Account.
• The invoice must be paid in full before any bookings can be confirmed.

Payment & Cancellation Policy

• A 30% non-refundable deposit is required at the time of booking.
• The remaining balance is due 30 days before departure. For bookings made less than 30 days before departure, full payment is required immediately.
• Cancellations made within 30 days of arrival are non-refundable.
• In the case of postponement requested by the client, efforts will be made to re-book the services at NO additional costs, although this cannot be guaranteed – additional fees might apply for services that have been paid for already and are not refundable. A new date does not need to be confirmed immediately, but rebooking must be made within 12 months.
• If an alternative payment schedule is preferred, it can be discussed with our team
• In case of late payment, Take Me to the Moon reserves the right to cancel or modify bookings as necessary. Late payment may also result in additional fees or loss of reservation.

Booking Confirmation

• Reservations are only confirmed upon receipt of payment. A confirmation email will be sent once payment is received.

Inclusions & Exclusions

• Only the items explicitly listed in the itinerary are included. Any additional costs, such as restaurant bills, beach club fees not specifically included, are excluded.
• These expenses must be paid directly by the client at the venue, unless otherwise arranged in advance through our concierge service. In cases whereby the concierge makes payments on behalf of the client, a final invoice will be issued at the end of the service for reimbursement.

Itinerary changes & Refunds

• Take Me to the Moon aims to follow the planned itinerary but may adjust activities as needed to enhance the experience.
• If an included activity cannot be provided due to unforeseen circumstances, a refund will be issued for that specific activity.
• No refunds will be granted for scheduled and paid-for activities that clients choose not to attend.
• Clients are responsible for adhering to the itinerary, including meeting times and locations.

Travel Insurance

• Travel insurance is not included in any itinerary or package. Clients are responsible for purchasing their own insurance to cover personal incidents, medical emergencies, cancellations, lost or stolen property, and trip disruptions. We strongly recommend clients to purchase one

Liability

• Take Me to the Moon is not liable for personal injury, loss, damages, accidents, or delays beyond our control.
• Clients are responsible for their own behavior and must conduct themselves respectfully towards staff, guides, and other participants. We reserve the right to deny service to any client engaging in disruptive, illegal, or unsafe behavior, with no refund provided.

Complaints & Issue Resolution

• Any issues during the trip must be reported immediately to allow for a prompt resolution.
• Complaints made after the trip may not be considered if our team was not informed in due time.

Governing Law

• Any disputes will be subject to the laws of Indonesia.

Privacy Policy

• Take Me to the Moon respects client privacy and collects personal information solely for booking and itinerary purposes.
• Personal details (e.g., names, contact details, passport information) are handled securely and will not be shared with third parties without explicit consent, except where required by law.
• Clients may request access, correction, or deletion of their personal data at any time.

General Terms

• Take Me to the Moon reserves the right to update these Terms and Conditions at any time.
• Changes are be effective upon posting on our website and will be communicated to clients via email for acknowledgment.
• Updated Terms and Conditions sent via email, if any, are applicable and prevail over any previous versions.

Agreement

• By booking the all-inclusive package, clients agree to the above Terms and Conditions.

ADDITIONAL TERMS & CONDITIONS FOR PACKAGES

Pricing & Booking

• Weekly packages are paybale in full even in case of martial utilization (ie only few days)
• A preliminary itinerary will be provided before payment. Full prepayment is required to receive the finalized and confirmed itinerary.
• Our concierge team curates a personalized itinerary based on client preferences.

Inclusions & Exclusions

• Only the items explicitly listed in the itinerary are included. Any additional costs, such as restaurant bills, beach club fees not specifically included, are excluded.
• These expenses must be paid directly by the client at the venue, unless otherwise arranged in advance through our concierge service.

Transportation

• Includes airport pick-up and drop-off.
• Includes two (2) days of private driving service, up to 8 hours per day. Additional hours will be billed at 1.5x the hourly rate.

Reservations & Cancellations

• Certain special event reservations require prepayment or credit card details and may be subject to cancellation fees.
• Clients must arrive on time for scheduled reservations. A 15-minute grace period applies, after which seating may be forfeited.

Currency & Exchange Rates

• Invoices will always be issued in IDR
• Payments can be made in IDR or USD, using the XE.com exchange rate on the day of invoicing.